Rikolto (formerly VECO/Vredeseilanden) is an international NGO with more than 40 years’ experience in partnering farmer organisations and food chain stakeholders across Africa, Asia, Europe and Latin America. Rikolto runs programmes in 14 countries worldwide through eight regional offices. We’re a close-knit network of accessible and knowledgeable colleagues, willing to share experience and eager to inspire others.
This network of Rikolto offices is supported by an international office, which fulfils key advisory roles and offers shared services such as finance, monitoring & evaluation, people & organisation, communication and fundraising.
Rikolto has been using Salesforce for two main purposes: as a Customer Relations Management tool and as a database that keeps track of its programmes through network-wide and region-specific progress reports (on expenditure, number of partners and beneficiaries, staff, type of projects).
Following an internal review of programme structures, we identified the need to harmonise CRM approaches and the need to submit organisation-wide data on programme implementation in accordance to this new structure and in compliance with IATI standards (International Aid Transparency Initiative); therefore, the organisation seeks to readjust its database structure to make it fit for purpose.