1. Intake conversation
We start with an intake conversation. As a customer, you can clarify your expectations. We will discuss which sustainability strategy and/or products are most appropriate and whether or not it is advisable to work with certification.
2. Feasibility study
In an initial research phase, we do a desk research into the feasibility and potential of the chain, by checking in with our network and colleagues in the field. We check the interest of various chain actors and specifically farmer organisations. We check the sustainability of current production and whether there are any “hot issues" in terms of environmental or social factors in the region (due diligence check). We apply the sustainability tool we have developed to look into environmental factors.
3. Collaboration agreement
We will discuss the role of the different chain players, to come to an agreement that is interesting for each of the chain players. At this stage, we also recommend to visit the product’s region of origin together, so all chain players get to know the project and the possible challenges. This procedure may seem like a big investment, but in our experience, these visits are essential for the stakeholder motivation and hence, the success of the chain project. It is also at this stage that the business plan will be strengthened, KPIs will be defined and logistical options will be finetuned.
After signing the informal collaboration agreement, we proceed to the implementation of the chain.
Our support does not end once your product is in stores. We continue to support and monitor various aspects of the chain to ensure quality and to optimise the chain. Additionally, we offer communication support.